We offer a 2 year guarantee on our products unless otherwise stated on the product page or on your invoice. Please always contact us via firstname.lastname@example.org , email@example.com , via the contact form or by telephone via 0180721412 a failure to report. We will send you the RMA number and RMA form/instructions email.
We encourage you to notify us of complaints by sending an email to firstname.lastname@example.org and call us on 0180721412. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.